Terms and Conditions
General terms and conditions
Users of the following site: www.mounirmasterclass.com (further referred to as "mounirmasterclass.com"), property of Mounir Group S.A.R.L and represented by Pro Health Invest Srl for the event on 9-10 May 2022 in Romania, can order tickets for Mounir Masterclass of the Artist MOUNIR, the acquisition of tickets is subject to the following terms and conditions: Mounir Group S.A.R.L and Pro Health Invest Srl reserves the right to modify at any given moment the "Terms and conditions" without a previous notification.
By using the site www.mounirmasterclass.com, you express your consent, and are obliged to specifically and unequivocally respect all the mentions of this document. These conditions are also applied in case the visitor does not buy the ticket directly from mounirmasterclass.com.
The buyers of tickets are obliged to respect all the rules imposed by the event organizers for the safe running of the event, but also the location's own rules.
The content and software on this site are property of Mounir Group S.A.R.L and thus are protected by the international copyright laws. Any fraudulent attempt of copying/ modifying/ downloading those mentioned above will be sanctioned according to the laws.
The eventual conditions that the user would like to impose to this accord would automatically be excluded and will not be acknowledged
Making an online order can be accomplished following the next steps: Choose the event and the available tickets, depending on the category Choose a payment method and insert the personal data required.
The order summary, final checks, acceptance of the terms and conditions, sending the order. Order confirmation from mounirmasterclass.com
All the reserved orders via online are final and cannot be cancelled or modified by de user.
Payment and billing
The ordered tickets can be paid online with a credit card or a valid debit card or directly to Pro Health Invest Srl trough bank transfer T/T based on invoice.
The order, including the ticket/ tickets, can be considered valid only after the whole payment has been completed and received.
By paying the tickets, thus completing the order, the buyer agrees to respect the official rules of the event(s) for which the tickets were purchased. Failure to read, understand or acknowledge the official rules of an event is NOT a reason for a refund or chargeback. Although it will try at all times to present every available information, Mounir Group S.A.R.L and Pro Health Invest Srl is not responsible for publishing or advertising the official rules of the events sold through its website(s) or partner online and offline shops.
Processing and delivery of tickets
After the payment confirmation, the order will be processed, and the tickets will be sent via email / WhatsApp.
Orders from the customers who do not provide proof of payment, or orders that do not contain complete and correct delivery details will be cancelled.
Damaging, losing, reprinting
It is not recommended to partially or totally send in any form images containing the tickets, and especially images containing the barcodes found on the tickets. mounirmasterclass.com is not responsible for the usage of copies of the respective tickets for gaining access into the commercialized events. Access inside the events and venues is based on the first comer principle. The first validated ticket at the location of the event will be considered authorized. Other tickets containing the same identification data will be declared invalid and the access will not be permitted
Modifications, cancellations, returns, organizational deficiencies.
Changes regarding the location of an event inside the same county do not represent a reason for refunding.
E-tickets will be refunded only if the event is cancelled
In case the event is cancelled or postponed, Pro Health Invest Srl will return only the ticket value, the commission for editing and distribution cannot be returned, as well as additional costs (processing tax, reservation tax, etc.).
In case an event is cancelled and postponed, tickets bought from Pro Health Invest Srl directly or through mounirmasterclass.com can be refunded by sending an email at Romania[at]mounirmasterclass.com
In case of cancellation, postponing or major schedule and distribution changes, Pro Health Invest Srl will reserve the right to inform all the clients regarding such changes. The informing can be made through e-mail or by phone, in case the contact information provided by the client were correct.
In case of refund the money will be refunded to the card that was originally used for the transaction.
According to the legislation provided by the European Union: you have the right to cancel an online order. This period of "reflection" starts from the day you received the product. You may also cancel the order from whatever reason, even for the simple fact that you have changed your mind. This rule applies every time you buy products without going to the store- for example when you order via phone, fax, post, or internet.
Excluded products - the seven-day period does not apply in the following cases: Event tickets
Plane and train tickets Hotel bookings
The return of event tickets is possible only if the event is cancelled or postponed.
The buyer is not allowed to sell, resell or estrange the ticket bought from Mounir Group S.A.R.L and Pro Health Invest Srl to a third-party with the purpose of obtaining material advantages or
promotional purposes. The event organizer can refuse the participation of the owner of such tickets at the event, as well as evacuate the owners of such tickets from the location of the event.
Consent regarding processing and protection of personal data
Mounir Group S.A.R.L and Pro Health Invest Srl processes your personal data to fulfill operations and legitimate purposes mainly for conducting marketing and publicity activities, specific to our activity.
Principles of data protection
Personal data will be collected only with specified, explicit and legitimate purposes (see 8.4) Personal data will NOT be processed by third-parties in an incompatible manner with the specified purposes.
All personal data will be kept confidential and securely stored.
Personal data will be shared with third-parties only if it is necessary, with the purpose of offering services in accordance with the existent agreements.
The persons which have personal data in process have the right to request access to their personal data, correct and delete personal information, restrict or deny the processing of personal data, but also the right for data portability.
Personal data means any kind of information that can be linked or attributed to an individual identified or identifiable.
Personal data includes every type of direct or indirect information (and some used together with other data) which refers to an individual, such as name, surname, address, e-mail, phone number, etc.
Collecting personal data
The data we collect can include the following
Name and contact information (name, surname, e-mail, postal address, phone number)
Data regarding the device you are using and how you and your device interact with our products Data about the features you are using, products you buy and the web pages you visit
Data about the device and network you are using to connect to our products. These include data about your operating system, the software and applications installed on your device, including product keys. Also, it includes IP address, regional settings and language settings
The purpose of collecting personal data
Informing clients about validation and delivery of orders, solving cancellations or any type of problem related to an order, related to the purchased products and/or services
Sending newsletters and/or periodic alerts via e-mail, only if the person expressed its accord market research, monitoring sales and studying the behavior of the client/buyer
Also, Mounir Group S.A.R.L can provide personal data to other partner companies, but only after a privacy agreement and only with the purposes mentioned above , which ensures the fact that any type of personal data is securely stored and providing this information is being made in accordance to the present legislation as following: banking/payment service providers,
marketing service providers and any type of company we can cooperate to improve our products and services
Personal data regarding the identification of the customer can be provided to the Police, General Prosecutor's Office, Court of Law, or any instance of the law empowered by the State, within the limits of the legal provisions, following an expressed request
Usage of personal data
We will use your personal data only for the purpose for which it was collected and we will store personal information as much as it's necessary for the purposes mentioned above (see 8.4)
We will keep personal data regarding a client as long as its account is active, for any of the purposes mentioned above (see 8.4)
Access to personal data is strictly limited to Mounir Group S.A.R.L staff and Mounir Group S.A.R.L and Pro Health Invest Srl staff, to the associates who have the authority and a clear and expressed need for the usage of such data
If the users do not want to divulge their personal data to those companies, they are asked to contact the sales department at Romania[at]mounirmasterclass.com
Security of processing
Personal data will be safely processed and adequate technical measures will be taken to prevent against any type of damage, accidental or illegal loss, alteration, disclosure or unauthorized access, especially when data processing implies sending data through a network but also against any form of illegal processing
For any questions about personal data security, contact us at Romania[at]mounirmasterclass.com
Access and correction or deletion of personal data
Customers have the right to request at any moment access to: correction, portability, deletion or restrict the processing of personal data
Users are recommended to inform us regarding any changes or discrepancies of personal data For viewing or modifying personal data, or to obtain information’s regarding personal data, please contact sales department at Romania[at]mounirmasterclass.com (request with date and signature)
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By continuing to use the services provided by Mounir Group S.A.R.L and Pro Health Invest srl I declare the fact that I read and totally understood those presented above and I consent for processing and using my personal data, in accordance with the provisions of this article.