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Terms and Conditions


  1. General terms and conditions

    Users of the following site: www.mounirmasterclass.com (further referred to as "mounirmasterclass.com"), property of Mounir Group S.A.R.L and represented by Pro Health Invest Srl for the event on 9-10 May 2022 in Romania, can order tickets for Mounir Masterclass of the Artist MOUNIR, the acquisition of tickets is subject to the following terms and conditions: Mounir Group S.A.R.L and Pro Health Invest Srl reserves the right to modify at any given moment the "Terms and conditions" without a previous notification.

    By using the site www.mounirmasterclass.com, you express your consent, and are obliged to specifically and unequivocally respect all the mentions of this document. These conditions are also applied in case the visitor does not buy the ticket directly from mounirmasterclass.com.

    The buyers of tickets are obliged to respect all the rules imposed by the event organizers for the safe running of the event, but also the location's own rules.

    The content and software on this site are property of Mounir Group S.A.R.L and thus are protected by the international copyright laws. Any fraudulent attempt of copying/ modifying/ downloading those mentioned above will be sanctioned according to the laws.

    The eventual conditions that the user would like to impose to this accord would automatically be excluded and will not be acknowledged


  2. Ordering

    Making an online order can be accomplished following the next steps: Choose the event and the available tickets, depending on the category Choose a payment method and insert the personal data required.

    The order summary, final checks, acceptance of the terms and conditions, sending the order. Order confirmation from mounirmasterclass.com

    All the reserved orders via online are final and cannot be cancelled or modified by de user.


  3. Payment and billing

    The ordered tickets can be paid online with a credit card or a valid debit card or directly to Pro Health Invest Srl trough bank transfer T/T based on invoice.

    The order, including the ticket/ tickets, can be considered valid only after the whole payment has been completed and received.

    By paying the tickets, thus completing the order, the buyer agrees to respect the official rules of the event(s) for which the tickets were purchased. Failure to read, understand or acknowledge the official rules of an event is NOT a reason for a refund or chargeback. Although it will try at all times to present every available information, Mounir Group S.A.R.L and Pro Health Invest Srl is not responsible for publishing or advertising the official rules of the events sold through its website(s) or partner online and offline shops.


  4. Processing and delivery of tickets

    After the payment confirmation, the order will be processed, and the tickets will be sent via email / WhatsApp.

    Orders from the customers who do not provide proof of payment, or orders that do not contain complete and correct delivery details will be cancelled.


  5. Damaging, losing, reprinting

    It is not recommended to partially or totally send in any form images containing the tickets, and especially images containing the barcodes found on the tickets. mounirmasterclass.com is not responsible for the usage of copies of the respective tickets for gaining access into the commercialized events. Access inside the events and venues is based on the first comer principle. The first validated ticket at the location of the event will be considered authorized. Other tickets containing the same identification data will be declared invalid and the access will not be permitted


  6. Modifications, cancellations, returns, organizational deficiencies.

    Changes regarding the location of an event inside the same county do not represent a reason for refunding.

    E-tickets will be refunded only if the event is cancelled

    In case the event is cancelled or postponed, Pro Health Invest Srl will return only the ticket value, the commission for editing and distribution cannot be returned, as well as additional costs (processing tax, reservation tax, etc.).

    In case an event is cancelled and postponed, tickets bought from Pro Health Invest Srl directly or through mounirmasterclass.com can be refunded by sending an email at Romania[at]mounirmasterclass.com

    In case of cancellation, postponing or major schedule and distribution changes, Pro Health Invest Srl will reserve the right to inform all the clients regarding such changes. The informing can be made through e-mail or by phone, in case the contact information provided by the client were correct.

    In case of refund the money will be refunded to the card that was originally used for the transaction.

    According to the legislation provided by the European Union: you have the right to cancel an online order. This period of "reflection" starts from the day you received the product. You may also cancel the order from whatever reason, even for the simple fact that you have changed your mind. This rule applies every time you buy products without going to the store- for example when you order via phone, fax, post, or internet.

    Excluded products - the seven-day period does not apply in the following cases: Event tickets

    Plane and train tickets Hotel bookings

    The return of event tickets is possible only if the event is cancelled or postponed.


  7. Reselling tickets

    The buyer is not allowed to sell, resell or estrange the ticket bought from Mounir Group S.A.R.L and Pro Health Invest Srl to a third-party with the purpose of obtaining material advantages or

    promotional purposes. The event organizer can refuse the participation of the owner of such tickets at the event, as well as evacuate the owners of such tickets from the location of the event.


  8. Consent regarding processing and protection of personal data

    Mounir Group S.A.R.L and Pro Health Invest Srl processes your personal data to fulfill operations and legitimate purposes mainly for conducting marketing and publicity activities, specific to our activity.


    1. Principles of data protection

      Personal data will be collected only with specified, explicit and legitimate purposes (see 8.4) Personal data will NOT be processed by third-parties in an incompatible manner with the specified purposes.

      All personal data will be kept confidential and securely stored.

      Personal data will be shared with third-parties only if it is necessary, with the purpose of offering services in accordance with the existent agreements.

      The persons which have personal data in process have the right to request access to their personal data, correct and delete personal information, restrict or deny the processing of personal data, but also the right for data portability.


    2. Personal data

      Personal data means any kind of information that can be linked or attributed to an individual identified or identifiable.

      Personal data includes every type of direct or indirect information (and some used together with other data) which refers to an individual, such as name, surname, address, e-mail, phone number, etc.


    3. Collecting personal data

      The data we collect can include the following

      Name and contact information (name, surname, e-mail, postal address, phone number)

      Data regarding the device you are using and how you and your device interact with our products Data about the features you are using, products you buy and the web pages you visit

      Data about the device and network you are using to connect to our products. These include data about your operating system, the software and applications installed on your device, including product keys. Also, it includes IP address, regional settings and language settings


    4. The purpose of collecting personal data

      Informing clients about validation and delivery of orders, solving cancellations or any type of problem related to an order, related to the purchased products and/or services

      Sending newsletters and/or periodic alerts via e-mail, only if the person expressed its accord market research, monitoring sales and studying the behavior of the client/buyer

      Also, Mounir Group S.A.R.L can provide personal data to other partner companies, but only after a privacy agreement and only with the purposes mentioned above , which ensures the fact that any type of personal data is securely stored and providing this information is being made in accordance to the present legislation as following: banking/payment service providers,

      marketing service providers and any type of company we can cooperate to improve our products and services

      Personal data regarding the identification of the customer can be provided to the Police, General Prosecutor's Office, Court of Law, or any instance of the law empowered by the State, within the limits of the legal provisions, following an expressed request


    5. Usage of personal data

      We will use your personal data only for the purpose for which it was collected and we will store personal information as much as it's necessary for the purposes mentioned above (see 8.4)

      We will keep personal data regarding a client as long as its account is active, for any of the purposes mentioned above (see 8.4)

      Access to personal data is strictly limited to Mounir Group S.A.R.L staff and Mounir Group S.A.R.L and Pro Health Invest Srl staff, to the associates who have the authority and a clear and expressed need for the usage of such data

      If the users do not want to divulge their personal data to those companies, they are asked to contact the sales department at Romania[at]mounirmasterclass.com


    6. Security of processing

      Personal data will be safely processed and adequate technical measures will be taken to prevent against any type of damage, accidental or illegal loss, alteration, disclosure or unauthorized access, especially when data processing implies sending data through a network but also against any form of illegal processing

      For any questions about personal data security, contact us at Romania[at]mounirmasterclass.com


    7. Access and correction or deletion of personal data

      Customers have the right to request at any moment access to: correction, portability, deletion or restrict the processing of personal data

      Users are recommended to inform us regarding any changes or discrepancies of personal data For viewing or modifying personal data, or to obtain information’s regarding personal data, please contact sales department at Romania[at]mounirmasterclass.com (request with date and signature)

      Subscribing to our newsletter gives you the possibility to get updated to the newest promotions, programs, access to command history, vouchers/ discount codes and customized offers through e-mail.

      If a subscriber to our newsletter does not open any mail for 5 months, we reserve the right to cease sending the newsletter, following the definitive removal of the respective e-mail address from our subscriber’s database.


  9. Cookies

    1. What are cookies?

      Cookie is a file of small size, consisting of letters and numbers, which is going to be stored into the computer, mobile phone or any device the user is connecting to the internet with. The cookie is installed via request made by the user's terminal to a server or a third-party server.

    2. What are cookies used for?

      Cookies usually make possible the recognition of the user's terminal and show the content in a relevant manner, adapted to the user's preferences

      Cookies create a pleasant browsing experience for the user and maintain efforts for offering services adapted to the user, for example: preferences regarding online confidentiality, shopping cart or relevant publicity. Cookies also help us understand how an user benefits from our pages by sending us anonymous mass information.


  10. Consent

By continuing to use the services provided by Mounir Group S.A.R.L and Pro Health Invest srl I declare the fact that I read and totally understood those presented above and I consent for processing and using my personal data, in accordance with the provisions of this article.


Pre-Order Agreement

These event tickets pre-order terms and conditions (the "Agreement") are entered into by and between the purchaser ("you" or the "Customer") and COZMOZONE INC. ("we," "us," or the "Organizer"). By placing a pre-order for event tickets (the "Tickets"), you agree to be bound by these terms and conditions.

  1. Pre-Order Reservation

    By placing a pre-order for the Tickets, you are making a reservation to purchase the Tickets for the event (the "Event"), subject to availability and your compliance with this Agreement. You acknowledge that the Organizer has not yet made the Tickets available for sale and that the Organizer may make changes to the Event's date, time, venue, or other details before the official ticket release.


  2. Payment

    You agree to provide valid and up-to-date payment information at the time of placing your pre-order. You authorize us to charge your credit card or other payment methods for the total purchase price of the Tickets, including applicable taxes and fees. Your payment will be processed immediately upon placing your pre-order, and we will issue a confirmation email acknowledging receipt of your payment.

    1. Full Price Payment

      You have the option to purchase Tickets at full price at the time of booking.


    2. Deposit Payment

      Alternatively, you may choose to place a deposit of 20% ("Deposit") of the ticket price. By choosing the deposit option, you agree to the payment terms outlined.


    3. Balance Payment

      If you select the deposit option, you acknowledge and agree that the remaining balance of the ticket price will be automatically collected from the payment method provided at the time of booking, 30 days before the event date.



  3. Ticket Distribution

    We will use reasonable efforts to make the Tickets available for distribution on or before the estimated distribution date communicated to you at the time of your pre-order. However, you acknowledge and agree that the distribution date is only an estimate and is subject to change. We will notify you of any changes to the estimated distribution date as soon as reasonably practicable.


  4. Cancellations, Refunds, and Modifications

    You may not cancel your pre-order. We reserve the right to modify or cancel your pre-order in our sole discretion, in which case we will issue a refund of the purchase price paid.

    1. Refund of Surcharge

      In the event of a cancellation of your ticket, you will be entitled to a refund of the ticket price, minus a non-refundable surcharge of 10% ("Surcharge") of the ticket price.


    2. Cancellation by Buyer

      Tickets cannot be canceled or refunded within 30 days of the event date.


  5. Event Changes and Cancellations

    The Organizer reserves the right to make changes to the Event, including but not limited to, date, time, venue, or lineup. In the event of a cancellation or significant change, we will attempt to notify you using the contact information provided during the pre-order process. Refunds will be offered in accordance with our standard refund and exchange policy and applicable laws in Section 4 above.


  6. Limitation of Liability

    Our liability to you in connection with your pre-order or the Event is limited to the amount you paid for the Tickets. We are not responsible for any personal injury, property damage, or other losses that may occur as a result of attending the Event.


  7. Governing Law

    This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Organizer is registered (Florida, USA), without regard to its conflict of law principles. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction.


  8. Entire Agreement

    This Agreement constitutes the entire agreement between you and the Organizer with respect to your pre-order of the Tickets and supersedes all prior or contemporaneous understandings, whether written or oral, regarding such subject matter.



No Refund Policy for Event Ticket Sales

Effective Date: May 3rd, 2024
This No Refund Policy ("Policy") governs all ticket sales for events organized and hosted by COZMOZONE INC. ("Organizer") in the United States. By purchasing a ticket to any event organized by the Organizer, you ("Attendee") agree to abide by the terms and conditions set forth in this Policy.

  1. No Refunds:

    All ticket sales are final and non-refundable. Once a ticket is purchased, no refunds will be provided under any circumstances, including but not limited to cancellation, postponement, or rescheduling of the event, unless explicitly stated otherwise by the Organizer.


  2. Event Closure:

    In the event that an event is canceled or postponed due to circumstances beyond the Organizer's control, such as but not limited to acts of nature, government regulations, or public health concerns, the Organizer reserves the right to determine whether refunds will be issued. However, if the event is still scheduled to proceed as planned and the Attendee chooses not to attend, no refunds will be provided.


  3. Ticket Transferability:

    Tickets purchased for events organized by the Organizer are generally non-transferable. Attendees may not resell or transfer their tickets to another individual without the prior written consent of the Organizer. Any unauthorized resale or transfer of tickets may result in the cancellation of the ticket without refund.


  4. Exceptional Circumstances:

    In exceptional circumstances, such as a demonstrable error on the part of the Organizer or other extenuating circumstances, the Organizer reserves the right to consider refund requests on a case-by-case basis. However, the decision to grant a refund in such circumstances is solely at the discretion of the Organizer and is not guaranteed.


  5. Contact Information:

    For inquiries or requests regarding this Policy or ticket sales, please contact [email protected].


  6. Amendments:

    The Organizer reserves the right to amend or modify this Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on the Organizer's website or other official channels.
    By purchasing a ticket to any event organized by the Organizer, Attendees acknowledge that they have read, understood, and agreed to the terms and conditions of this Policy.